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Customer care excellence : how to create an effective customer focus /

by Cook, sarah.
Publisher: London : Kogan Page, 2002Edition: 4th.ed.Description: vi;248p. : ill.; 23cm.ISBN: 0749437928 .Subject(s): Customer relations | Customer services | Total quality management
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Reference HF5415.5 C6635 2002 (Browse shelf) Available

Includes index

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